A failed deposit means the transaction did not complete, so the money either never left your bank or is auto-reversed back to it.
What to check, in order:
- Your bank statement. If the debit is not there, nothing left your account.
- If it was debited, the reversal is handled by the bank, and typically lands within a few business days.
- If it has been longer than that, email support with your transaction receipt, full name and registered email so they can trace it.
Wahed cannot manually push through a failed deposit — the transaction has to be reattempted.