Because your phone number and email are the literal keys to your account security, you can't just swap them out with a quick tap in the app. (We do this to keep your funds safe!)
To make a change, you'll need to loop in our support team. Here is exactly how to get it done:
- 📱 Changing Your Phone Number: Since your withdrawal OTPs go to your old number, you can't change this yourself. Just send an email to our support team from your registered email address. Be sure to include your full name, NRIC number, old phone number, and your new number.
- 📧 Changing Your Email Address: Same drill! You'll need to submit a support request to get this updated.
- 🔐 Locked out of everything? If you have completely lost access to your registered email address, don't panic. Reach out to support, and they will run you through some extra identity verification steps to get you safely back into your account.
🚨 The Ultimate OTP Trap:
The absolute biggest mistake investors make? Waiting until they are trying to withdraw cash to realize their OTP is being sent to a dead phone number. If you get a new number, update your Wahed account before you need your money!