Having trouble logging into your account? Don't worry, most access issues can be resolved in just a few quick steps. Please work through the troubleshooting guide below in order, as the majority of login difficulties are fixed by the first three solutions.

  1. Update the Wahed App
    If you recently updated your phone's operating system, an outdated version of the app can cause unexpected login errors or freeze on the sign-in screen. Head over to the Google Play Store or Apple App Store, check for any pending updates, and install the latest version of the Wahed app.
  2. Log In Using Your Password (Bypass Biometrics)
    Biometric authentication (Face ID or Fingerprint) can occasionally become un-synced due to app or system updates. Instead of using biometrics, manually enter your registered email/phone number and password to sign in. Once you're successfully logged in, you can easily re-enable and reset your biometric login in the app settings.
  3. Double-Check Your Registered Phone Number & OTP
    Your login verification (OTP) is sent directly to the mobile number tied to your account. Make sure you are entering the correct phone number, including the proper country code, without extra spaces.
    Note: If you have recently changed your phone number, you won't receive the OTP. You will need to update your contact details first before logging in.
  4. Switch to a Different Network Connection
    Network congestion or local firewalls can sometimes delay One-Time Password (OTP) SMS messages or block secure server communication. Try toggling off your Wi-Fi to use Mobile Data (or vice versa), or restart your router to establish a fresh connection.
Still Unable to Log In? We're Here to Help!
If you have tried all the steps above and are still stuck, please reach out to our Customer Support Team. To help us resolve your issue as quickly as possible, kindly include:
  • Your registered email address
  • Your registered phone number
  • A clear screenshot or exact description of the error message you are seeing