How Can I File a Complaint?

If you encounter any issues with our product or service, you may lodge a complaint with us through the following channels:

i) Correspondence:

Wahed X Sdn Bhd

22-1, Jalan 1/128, Happy Garden,

Off Jalan Kuchai Lama, 58200,

Kuala Lumpur, WP Kuala Lumpur, Malaysia.

ii) Email: support.ventures@wahed.com or complaints@wahed.com

When submitting your complaint, please include the following information:

a) Your name and contact details;

b) The nature of the complaint;

c) The name(s) of the Wahed employee(s) you have been in contact with, if applicable; and

d) Any relevant details or supporting documents.

Still Not Satisfied? Here's What You Can Do Next

If your complaint was not resolved to your satisfaction, you may escalate the matter to either of the following bodies for an independent review:

Securities Commission Malaysia (SC)

The Securities Commission Malaysia (SC) is a statutory body responsible for regulating and developing the Malaysian capital market. Its Consumer & Investor Office handles complaints and enquiries from the public on matters related to capital market conduct and securities laws.

You may submit a complaint to the SC through the following channels:

i) Downloadable Complaint Form (PDF): Download the complaint form from the SC's complaint page and submit it via:

• Email: aduan@seccom.com.my
• Ordinary Mail / Courier:

Consumer & Investor Office, Securities Commission Malaysia

No. 3, Persiaran Bukit Kiara

Bukit Kiara

50490 Kuala Lumpur

ii) Phone: +603 6204 8999 (Monday – Friday, 9.00am – 6.00pm, excluding public holidays)

iii) Walk-in (by appointment only): The SC does not accept walk-in visitors without a prior appointment. To arrange an appointment, please call the hotline above during working hours.

You may provide information anonymously, but this may limit the SC's ability to investigate your complaint.