At Wahed, your safety and security are our top priorities. We understand that sometimes when we ask for extra information, it may feel unexpected or inconvenient. We want to take a moment to explain why we may need this information and how it helps us serve you better.
We are required by law and regulatory authorities, such as the Financial Conduct Authority (FCA), to verify certain details about our customers.
This is a standard process for all financial institutions, designed to comply with the regulators requirements.
While we do our best to minimise the amount of information we request, there are times when we may need to ask for additional documents or details. Some examples include:
We completely understand that sharing personal information can sometimes feel uncomfortable or intrusive. Rest assured, we only ask for what is necessary to comply with the law. The information you provide helps us maintain a safe and transparent environment for all our customers.
Your cooperation is essential. If we don’t receive the necessary documentation or if we can't verify certain details, we may be required, by law, to suspend or even close your account. This is not something we want to do, but we have a responsibility to ensure we are following all legal and regulatory requirements.
If you ever have any questions or concerns about the information we’re requesting, please don’t hesitate to reach out to our customer support team. We’re here to guide you through the process and make it as smooth as possible. Thank you for being a valued part of the Wahed community!
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